Privacy policy

Last updated: March 10, 2026

This Privacy Policy describes how Pick Play (“we”, “us”, “our”, or the “Site”) collects, uses, and discloses your personal information when you visit, make a purchase from, or otherwise interact with us through our website (the “Site”) or related services (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” refers to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we collect.

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to operational, legal, or regulatory reasons. We will post any updates on this page and revise the "Last updated" date accordingly.

What Information We Collect

1. Information You Provide Directly

When you interact with our Services, you may provide information such as:

Contact Information:
Name, email address, phone number, billing and shipping address.

Order Information:
Product orders, payment confirmation, delivery details.

Support Requests:
Information shared while contacting customer support or submitting feedback.

2. Information Automatically Collected (Usage Data)

We may collect certain information through cookies and similar technologies, including:

  • IP address

  • Browser type

  • Device information

  • Your interaction with the Site (pages visited, time spent, features used)

3. Information from Third Parties

We may also receive personal information from third-party service providers, including:

  • Shopify (our ecommerce platform)

  • Payment processors (for payment and transaction verification)

  • Marketing and advertising partners

  • Analytics tools

How We Use Your Information

We use your personal information to:

Provide and manage the Services
Process orders, fulfill deliveries, handle returns, and manage customer accounts.

Communicate with you
Send order confirmations, shipping updates, respond to inquiries, and provide customer support.

Marketing and Advertising
Send promotional emails and display tailored advertisements. You can opt out at any time.

Security and Fraud Prevention
Detect, prevent, and investigate fraudulent or unauthorized activity.

Improve Services
Analyze website usage patterns to improve customer experience and website functionality.

Cookies

We use cookies to improve your experience, remember preferences, analyze website performance, and deliver personalized advertisements.

You can manage cookie preferences through your browser settings. Blocking cookies may affect certain features or functionality of the Site.

How We Share Information

We may share your personal information in the following situations:

Identifiers, contact, and account details
Shared with Shopify, payment processors, and shipping providers.

Order and transaction information
Shared with fulfillment partners and customer support services.

Usage data and marketing preferences
Shared with advertising platforms and analytics services.

Geolocation data (from IP)
Shared with service providers for personalization and analytics.

Legal or business transfers
Shared with legal authorities, regulators, or advisors if required by law.

We do not sell or share sensitive personal information, and we do not knowingly collect data from children under the age of 16.

Your Privacy Rights

Depending on your location, you may have rights including:

  • Access / Know – Request details about the personal data we hold.

  • Delete – Request deletion of your personal information.

  • Correct – Update inaccurate information.

  • Portability – Request a copy of your data.

  • Restrict or Object to Processing

  • Withdraw Consent where applicable.

You may also unsubscribe from marketing emails at any time using the unsubscribe link included in promotional emails.

To exercise these rights, please contact us using the details below.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and operational requirements.

Security

We implement industry-standard security measures to protect your personal information. However, no system is completely secure, and we recommend avoiding sending sensitive information through unsecured channels.

Children’s Privacy

Our Services are not intended for children under the age of 16. If you believe a child has provided us with personal information, please contact us so we can remove the data.

International Users

If you are accessing our Services from outside India, please note that your information may be transferred to and processed in India or other countries where our service providers operate.

We take reasonable measures to ensure your data is handled securely.

Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those third-party websites. Please review their policies separately.

Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or our data practices, please contact us:

📧 Email: pickplayssab@gmail.com
📞 Phone: 8237666699
📍 Address: Dharampeth, Nagpur, Maharashtra, India
🌐 Website: pickplay.in